Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Device Specifications
Get in Touch:
We welcome your inquiries and support. Please reach out to us for any questions or assistance you may need.
Support Options:
Explore various ways to support our mission, including donations, volunteering, and partnerships.
Inquiries:
For any inquiries, please contact us via email or phone. We are here to help you.
Feedback:
We value your feedback and suggestions. Let us know how we can improve our services.
Location:
Visit us at our Sydney office for direct assistance and to learn more about our initiatives.
Operating Hours:
Our office is open Monday to Friday, from 9 AM to 5 PM. We look forward to hearing from you!
Follow Us:
Stay connected with us on social media for updates and news about our organization.